CN Methodology

Methodology
Guides.

How CN actually does the work. Eleven guides covering every operating model layer and every major delivery stream. Public summaries here — full practitioner methodology in the portal.

Access full guides in Portal Join the network
Operating Model Layers

The six layers — how CN designs each one.

🔄
OM Layer 02
→
Process Design
End-to-end process mapping and redesign. Following the work, not the org chart. Eliminating the hand...
👥
OM Layer 01
→
People & Organisation Design
Organisational design built around accountability, not legacy hierarchy. Structure that follows the ...
💡
OM Layer 03
→
Technology & Systems
Technology that serves the operating model — not the other way around. Architecture decisions made a...
🎯
OM Layer 04
→
Service Delivery Design
How the organisation reaches its customers, citizens or end users. Channel design, service standards...
📊
OM Layer 05
→
Performance, Insight & Data
Management information designed around decisions, not available data. KPI frameworks that measure wh...
🏛️
OM Layer 06
→
Governance & Accountability
Decision rights that are clear and respected in practice. Committees that make decisions. Accountabi...
Delivery Streams

The cross-cutting disciplines that hold transformation together.

🔄
Core Methodology
→
Change Management
The human programme that makes transformation hold. Designed for the corridor as well as the boardro...
🔍
Engagement Start
→
Discovery & Diagnosis
How to understand an organisation as it actually is — not just as it presents itself. The formal sta...
📋
Delivery Stream
→
Programme Management
The delivery infrastructure that holds transformation together. Governance that enables decisions. R...
📈
Delivery Stream
→
Benefits Realisation
Making the business case real. Establishing the baseline before you start, tracking throughout, and ...
🤝
Delivery Stream
→
Stakeholder Management
Mapping who matters, what they think, and what it will take to move them. Identifying informal leade...

Full methodology in the CN Portal.

Step-by-step methodology. Diagnostic question sets. Tool references. Client conversation scripts. For CN practitioners and network members.

Access Portal Join the network