Services/Programme Delivery
๐Ÿ“‹ CN Service

Programme Delivery.

CN as programme lead or change workstream within a prime. Governance that enables decisions. Accountability at month 12.

Who commissions this

COO ยท PMO Director ยท Programme Sponsor ยท Prime contractor

When you need this

A programme needs governing and the governance needs to be real. Or CN is the change workstream lead within a larger prime-delivered programme. Or a programme is in difficulty and needs a rapid diagnostic and credible recovery plan.

Every governance mechanism must exist to enable a decision or surface a risk.

The CN approach

Most programme governance is designed to demonstrate control. The programme team learns what the governance structure rewards โ€” which is green status, not honest status.

CN programme governance is designed to enable decisions. RAID that is actioned. Reporting that is honest when things are difficult. Benefits tracking from day one. A programme team that feels safe reporting red surfaces problems when they can still be addressed.

CN works as programme lead, as the change workstream within a prime's programme, or as a specialist brought in to assess a programme in difficulty. The accountability model is the same: we are accountable for outcomes, not activities.

What this involves
Programme governance design

Structures built to enable decisions. Every mechanism tested: does this enable a decision or surface a risk? If not, it should not exist.

Benefits baseline and tracking

Established in the first two weeks. Tracked monthly. Every benefit connected to a specific operating model change. Month 12 verification in the SoW.

Honest reporting

CN reports red when things are red. Red status is information, not failure. The response to red is a decision โ€” not a question about why it happened.

Change workstream within prime delivery

CN embedded in the programme team as the change and people workstream lead. Operating CN methodology within the programme structure.

Programme recovery

Rapid diagnostic: what is wrong, why, and what needs to change. Presented with a specific recommendation. CN has walked into programmes in difficulty and produced honest assessments that were not what the programme team wanted to hear โ€” and were right.

What makes CN different here
CN works alongside major prime contractors โ€” the change workstream is CN's territory within the programme structure
Benefits baseline established in weeks 1โ€“2 as standard โ€” not retrospectively when the programme is closing
CN has authority to recommend delay if go-live readiness criteria are not met โ€” written into the SoW
Programme recovery diagnostic is honest โ€” CN does not soften findings to protect the programme relationship
CN programmes with integrated change management from week one: 82% achieved โ‰ฅ70% adoption at go-live
CN Performance Index (2024)
Full evidence base →

Talk to us about programme delivery.

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Related
Change ManagementOperating Model DesignEngagement guide